Directed daily operations for a team of care staff, ensuring delivery of high-quality, person-centred care in alignment with regulatory and organizational standards.

Managed comprehensive staff rotas and absence, optimizing coverage across shifts to maintain seamless care delivery and operational efficiency.

Conducted staff inductions, supervisions, and regular team meetings, fostering a supportive environment that enhanced team performance and morale.

Collaborated effectively with healthcare professionals, families, and the management team to proactively address diverse resident needs, improving overall wellbeing and satisfaction.

Ensured stringent compliance with safeguarding procedures, infection control protocols, and organizational policies, maintaining a safe and regulated care environment.

Supported the Home Manager in critical administrative functions, including investigations, disciplinary processes, and grievance resolution, contributing to effective team management.

Supervised daily care operations, effectively delegating responsibilities among care staff to optimize workflow and service delivery.

Monitored service users’ wellbeing comprehensively, promptly identifying needs and escalating concerns to ensure timely and appropriate interventions.

Maintained meticulous records, care plans, and risk assessments, ensuring full compliance with CQC standards and enhancing accountability.

Delivered hands-on care while actively coaching and mentoring junior team members, fostering skill development and improving team capabilities.

Contributed to the successful recruitment, onboarding, and ongoing training of new staff, strengthening team capacity and ensuring consistent service quality.

Assisted multiple service users daily with personal care, mobility, and nutrition, ensuring their comfort and wellbeing.

Cultivated positive, trusting relationships with residents, consistently promoting their dignity, choice, and independence in daily activities.

Monitored and accurately recorded critical health observations, promptly reporting changes to senior staff to facilitate timely medical intervention.